Return Eligibility

Our return policy is valid for a period of 30 days from the date of delivery. To be eligible for a return, items must be in their original, unopened packaging and in the same condition as received. Products that show signs of use, assembly, or damage will not be eligible for a refund.

Service Policy

For professional cleaning and technical support services, payments are for labor performed and are generally non-refundable. If you are unsatisfied with a service, please contact us within 24 hours of completion so we can address your concerns. Service cancellations require 24-hour notice to avoid a cancellation fee.

Return Process

To initiate a return, you must contact our support department to receive a Return Merchandise Authorization (RMA). Returns sent without prior authorization may not be processed. Customers are responsible for the shipping costs associated with returning the item, and we recommend using a trackable shipping service for all returns.

Refund Issuance

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

Exchanges and Damages

We only replace items if they are defective or damaged upon arrival. If you receive a damaged product, please provide photographic evidence of the shipping box and the item to our support team within 48 hours of delivery to facilitate a claim. Service-related fees or deposits may be non-refundable as per the Service Policy above.